Process Improvement

Benko, Cathleen, & McFarlan, F. Warren. (2003). Connecting the Dots: Aligning Projects with Objectives in Unpredictable Times. Cambridge, MA: Harvard Business School Press.

Goldratt, Eliyahu M., & Cox, Jeff. (1984). The Goal: A Process of Ongoing Improvement (rev. ed.). New York: North River Press.

Hale, Judith. (1998). The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People. San Francisco, CA: Jossey-Bass Pfeiffer.

Johnson, H. Thomas, & Bröms, Anders. (2000). Profit Beyond Measure: Extraordinary Results through Attention to Work and People. New York: Free Press.

Keen, Peter, G.W., & Knapp, Ellen M. (1996). Every Manager's Guide to Business Process: A Glossary of Key Terms & Concepts for Today's Business Leader. Cambridge, MA: Harvard Business School Press.

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"The real sources of advantage are to be found in management's ability to consolidate corporate-wide technologies and production skills into competences that empower individual businesses to adapt quickly to changing opportunities."
- C.K. Prahalad & Gary Hamel, "The Core Competence of the Corporation," Harvard BUsiness Review, May-June 1990.

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